Case studies

• Every incoming parcel is scanned with a barcode reader using our warehouse mobile app.
• Once scanned, the parcel exists in the system – the client sees it in their client account and warehouse staff see it in the admin.

Each new client first receives a quote as a PDF. The agreed prices are then applied automatically to every parcel received.

At the end of each month, invoices are generated automatically from all parcels received and dispatched.

Overall results – transport revenue and the costs of each depot – are tracked on a financial dashboard.

The system also tracks transport costs between depots and produces profit reports.

• At handover, the client signs on the barcode reader, which also works offline if the internet connection drops.
• If the reader ever fails, there is a fallback – handover reports generated as PDFs.
• The handover shows up in the admin straight away.

• A client account is built on top of the FROGGATE system.
• Each client sees their own parcels and suppliers there.
• Clients can print barcode labels for each of their suppliers.

Each parcel is unpacked as soon as it reaches the warehouse and photographed at a dedicated workstation.

All returns are listed in one place, split into the following statuses:

• Preparation – warehouse staff add the return here; until then the client can’t see it
• Sent to client – the return moves here once all its details are filled in
• Archive – the return moves here once all the client’s requests have been resolved

Both sides are notified straight away by automatic emails, so the whole returns process gets wrapped up quickly.

Clients see every return in their client account, including all notes and photos.

For each return, they can also say what should be done with it.

Oversized parcels are photographed and added through the mobile app, so they don’t have to be moved around unnecessarily.